F.A.Q.

  • Q Do you have any breed restrictions?
    A

    No, we love and care for all breeds.

  • Q Will I get the same petsitter every time?
    A

    What makes us unique is that the pet sitter you meet during your initial meet and greet is your assigned pet sitter. We want you and your pet(s) to develop a wonderful, trusting and life-long relationship with your pet sitter. However, your pet’s care is our number one priority, and we guarantee our service. So if your pet sitter is unavailable for any reason, we will send a substitute with your permission. If time allows and you want to meet your substitute, we will gladly set up an additional meet and greet at a charge of $15.

  • Q Do you have any experience with reactive dogs?
    A

    Yes. We specialize in pets with behavioral issues and special needs.

  • Q Do you board pets in your own home?
    A

    Currently, we do not offer boarding services.

  • Q Your name is DiOGi. Do you take care of cats too?
    A

    Yes, we care for all kinds of animals from dogs and cats to pigs and goats!

  • Q My dog is diabetic. Do you feel comfortable giving him injections?
    A

    Yes. According to Georgia law, the insulin must be pre-drawn for our pet sitters. We also have experience with dogs in wheelchairs and expressing bladders and bowels.

  • Q Can I tip my petsitter?
    A

    Yes. Tips are very much appreciated, but not at all expected. Tips must be provided in cash or a check written to your pet sitter/dog walker directly. Currently, we are unable to add tips to invoices.

  • Q Can you walk in the rain?
    A

    Yes; however, if it is storming, we will not. We will be sure pup goes out to do their business, and we will spend the rest of the time playing indoors.

  • Q What's the difference between a visit and a walk?
    A

    The time spent during a visit is for a potty break, playtime, and feeding, if needed. The time spent during a walk is exactly that – a walk for exercise.

  • Q Are you insured?
    A

    Yes, we are fully bonded and insured. Our pet sitters go through an extensive background check, and we only hire the best for your baby!

  • Q Do you offer dog training?
    A

    Yes we do! Our dog trainers¬†are CPDT-KA certified, and they both practice positive reinforcement training techniques. From puppy training and basic obedience to advanced obedience and therapy dog training, they really do it all. And to top it off, what’s really great and unique about our training program is our trainers work with our team of dog walkers and pet sitters so we are all on the same page. If you choose to sign up for any pet services during your training or after, we will reinforce the good behavior and training when you have to be at work or on vacation.

  • Q Your office hours are 9 - 6 pm Mon - Fri and 2 - 5 pm Sat and Sunday. Does this mean you only offer services during this time?
    A

    No. Our office is open to receive reservations, and we are available by phone and email during those times. We offer pet services as early as 6 am and as late as 10 pm.

  • Q How do you keep my house key safe?
    A

    At the meet and greet, you will have a choice of providing your own lockbox or being assigned one of ours unless you have a coded entry. If you live in an apartment/condo building with a 24 hour concierge or leasing office, we are happy to check a key/fob in and out. (Keep in mind that we must keep a schedule to meet the needs of all our furbabies who count on us daily, so if the wait time in your leasing office or with the concierge becomes excessive, you will have the option to pay for extra time or the time will be deducted from the time spent with your pet(s).) Thank you for understanding in advance.

  • Q What forms of payment do you accept?
    A

    You can pay via PayPal or keep a credit card on file.

  • Q Are your walkers and sitters contractors or employees?
    A

    All of our pet sitters and dog walkers are employees. This protects you in case a sitter or walker is injured on your property. They are covered by our liability and workers compensation insurance.

  • Q What kinds of educational opportunities do you provide your team?
    A

    We provide many educational opportunities to our team throughout the year. From working with our head dog trainer and attending courses such as the Pet First Aid and CPR certification class to volunteering with a local rescue or shelter, our team is always learning new pet care and dog handing skills. Team members also get one-on-one ride along days with our owner, Courtney, throughout the year to ensure they are following our safety program as well as providing the best pet care services in the Atlanta area…if not the world!

  • Q How do I know my pet sitter came to see my pets?
    A

    Our sitters must check in and out using our secure online app as well as post a photo of your pet’s adventures on our Facebook page. You will receive an email and a time stamp for when the walker has completed the walk or visit with a short update that includes how many times they went potty and what they did during their time together. When you are logged into your client portal, you can view all of your notes from the past as well ¬†view your upcoming reservations, make new reservations or request cancellations.

  • Q When is payment due?
    A

    Payment is due upon receipt of invoice and in advance of services rendered.